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INFORMATION |
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Frequently Asked Questions
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We hope that we
can cover most of your questions that you may want answering to
make you feel comfortable before making a purchase. If you need
any further assistance then please e-mail us.
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Unfortunately we cannot be held responsible for goods lost or
damaged whilst in transit with the courier, however all items
despatched by us are insured by our delivery agents. In the
unlikely event that goods you have ordered have been damaged,
please contact us immediately so that we can seek to rectify the
problem and sort out damaged goods. Back to Top
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In the unlikely event we are waiting for our deliveries, we will
hold your order, keep you informed of a new delivery date and
endeavor to get the goods to you as soon as possible. Back
to Top
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We send all available items out and the remainders are backordered
for you. We will notify you of a delivery date and send out
back-ordered goods as soon as possible. Back to Top
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Your personal computer setting and software requirements may need
upgrading or adjusting accordingly. You will find all the
information you need on the How To Order
page. If you require any further help, we suggest you
e-mail us. Back to Top
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Yes. All goods supplied carry the manufacturer's guarantee. Back
to Top
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The shopping process is extremely easy and this is how you do it.
Choose which product you wish to purchase, then click on the 'Buy' button
to add it to your basket. You will then be taken to
the 'Basket' page where you can amend the quantity (if
required). You can then carry on browsing, adding items to your
basket as required. Note: the maximum number of items you can
place in the basket is 10. To confirm the purchase and pay via
our 128-bit secure server click on the 'Checkout' button. Our
payment server is the safest and highest available at 128 bit
encryption. Back to Top
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They are very important. If you have entered your e-mail address
incorrectly we cannot confirm your order, neither can we contact
you in the event of a delay or other problem. Back
to Top
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We check the address the cardholder has given before processing
any order. We may need to e-mail you for further information
before confirming dispatch of the goods. Back to
Top
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Orders are sent by courier, unless otherwise stated. Items in
stock will be despatched in most cases on the day of order, unless
they are ordered after our courier deadline time in which case
items will be despatched the following day. Smaller items may be
despatched by Royal Mail using second class recorded delivery. Back
to Top
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Please contact us immediately so we can resolve this for you. Back
to Top
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It could be that your e-mail address was entered incorrectly e.g.
by putting either .com instead of .co.uk (or vice versa). You may
also have made your e-mail address a website by mistake. (e-mails
do not start www.) or it could be your e-mail provider has run out
of mailbox room for your account. In the event of any query please
e-mail us. Back to Top
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A signature is required for items delivered by courier or sent by
Recorded Delivery to confirm that they were delivered to your
address. Back to Top
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No, for security reasons the goods need to be delivered to the
same address as the billing address of the credit card. Back
to Top
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The carrier will leave a card through your letterbox. This will
advise you that a delivery attempt was made and that your parcel
is now at your local Enquiry Office. There will be a phone number
on the card giving you the option of arranging another delivery or
collecting the parcel in person.
IMPORTANT. The carrier will only hold your goods for approx. 7
days. If they cannot deliver the goods to you, they will be
returned to us and we then reserve the right to charge re-delivery
on re-sent items. Back to Top
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It
may be that we are having a problem with your credit card. For
example the date is incorrect, the issue number wrong, or you have
provided us with the short number instead of the long one in the
middle of your card. It is also possible that you are over your
credit limit. When a card is refused we cannot tell why that is.
Some cards are 'Swipe Only' which means we may be unable to accept
them. In the event of a problem we will always contact you as soon
as possible, though not everyone collects personal e-mail on a
daily basis. Back to Top
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We will accept returns for items ordered which are not faulty, but
these will be subject to a 15%-50% handling charge depending on
the item. Back to Top
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Occasionally mistakes do happen but we try to be very careful with
all orders. Please contact us as soon as possible and we will
arrange to send out a replacement. Back to Top
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